Free Express Shipping On All Orders Australia-wide
Shipping & Returns
FREE EXPRESS COURIER SHIPPING ON ALL ORDERS AUSTRALIA WIDE
All Sometimes Always orders ship express for FREE across Australia!
Order with piece of mind – all Sometimes Always orders have complimentary insurance against any breakages in transit.
Same day delivery is available for Adelaide orders 7 days a week with a delivery address within 10km of the CDB received successfully before 12:00pm ACST. Please see below on page for a list of suburbs that fall within our same day zone.
Orders received by 3:00pm ACST will be dispatched same working day via specialist wine courier.
Shipping times to Australian major cities and metropolitan areas are 1-4 days from date of dispatch. Rural and remote areas may experience slight delays but on average are delivered within 3-10 days of dispatch.
Adelaide Metro • Same / Next Day
Melbourne Metro • Next Day-2 Days
Sydney Metro • 2-3 Days
Canberra Metro • 2-3 Days
Brisbane Metro • 2-4 Days
Perth Metro • 3-4 Days
Once your order has been dispatched you will be sent tracking information. Please note that it often takes 24 hours from dispatch for tracking to become active on the carriers website.
Our couriers are wine transport specialists and have been trained on the transport and storage and delivery of wine.
At this time we are only able to ship wine to destinations within Australia. If you are from an international location please reach out via the contact page and we will advise a retailer as close as possible to you.
Should you have any questions in regard to shipping please reach out to our support team.
If you believe there to be an issue with a product that you have purchased please replace lid/cork (must be over 3/4 of bottle remaining) and contact [email protected] and we will be happy to assist with next steps.
You may return most new, unopened items in new condition within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 5-10 days of receipt your package to at Sometimes Always.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order