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➺ Free Carbon Neutral Shipping On All Orders $49+

Shipping & Returns

FREE CARBON NEUTRAL SHIPPING ON ALL ORDERS $49+ AUSTRALIA-WIDE

Sometimes Always orders ship FREE across Australia on orders $49+!

Order with peace of mind – all Sometimes Always orders have complimentary insurance against any breakages in transit.

Orders received by 3:00 pm ACST will be dispatched same working business day via specialist wine courier service.

**During peak periods and promotions dispatch may be delayed by up to 24 hours**

Delivery Estimates
Adelaide Metro • Same / Next Business Day
Melbourne Metro •  Next Day- 2 Business Days
Sydney Metro • 2-3 Business Days
Canberra Metro • 2-4 Business Days
Brisbane Metro • 3-6 Business Days
Perth Metro • 3-6 Business Days

Shipping times to Australian major cities and metropolitan areas are 1-6 days from the date of dispatch. Rural and remote areas may experience slight delays but on average are delivered within 3-10 days of dispatch.

**During peak periods please allow for up to an additional 1-5 days transit time**

Our couriers are wine transport specialists and have been trained on the transport and storage and delivery of wine. All orders are sent on the fastest possible express wine specific service, this differs from regular express shipping as wine cannot be transported using conveyor belts and requires hand loading.

During extremely hot weather, we may hold back shipping if we feel there is a risk of heat damage to the wine during transit. Should this delay be longer than 2 business days we will advise via email.

At this time we are only able to ship wine to destinations within Australia.

Should you have any questions in regard to shipping please reach out to our support team.

RETURNS POLICY

If you believe there to be an issue with a product that you have purchased please don’t tip it down the drain, replace the lid/cork (must be over 3/4 of bottle remaining) and contact [email protected] and we will be happy to assist with next steps.

You may return most new, unopened items in new condition within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).

You should expect to receive your refund within 5-10 days of receipt your package to at Sometimes Always.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order