Free carbon neutral shipping on orders over $49, Australia-wide.
Same-day dispatch* and complimentry order insurance.
Adelaide Metro • Same / Next Business Day
Melbourne Metro • Next Day- 2 Business Days
Sydney Metro • 2-3 Business Days
Canberra Metro • 2-4 Business Days
Brisbane Metro • 3-6 Business Days
Perth Metro • 3-6 Business Days
Order with peace of mind – all Sometimes Always orders have complimentary insurance against any breakages in transit (Loss or theft is not covered for orders with Authority To Leave selected).
Shipping times to Australian major cities and metropolitan areas are 1-6 days from the date of dispatch. Rural and remote areas may experience slight delays but on average are delivered within 3-10 days of dispatch.
Our couriers are wine transport specialists and have been trained on the transport and storage and delivery of wine. All orders are sent on the fastest possible wine specific service, this differs from regular express shipping as wine cannot be transported using conveyor belts and requires hand loading.
During extremely hot weather, we may hold back shipping if we feel there is a risk of heat damage to the wine during transit. Should this delay be longer than 2 business days we will advise via email.
At this time we are only able to ship wine to destinations within Australia.
Should you have any questions in regard to shipping please reach out to our support team.
Orders received by 3:00 pm ACST will be dispatched same business day via specialist wine courier service.*
Please contact us via Live Chat for any express requests — we're happy to help where we can!
*During peak and promotional periods disptach may be delayed by up 1 business day. If you need priority dispatch please contact us and we will assist where possible.
If you believe there to be an issue with a product that you have purchased please don’t tip it down the drain, replace the lid/cork (must be over 3/4 of bottle remaining) and contact firstname.lastname@example.org and we will be happy to assist with next steps.
You may return most new, unopened items in new condition within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc.).
You should expect to receive your refund within 5-10 days of receipt your package to at Sometimes Always.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.