Love wine and great customer experiences?

We’re on the lookout for friendly, reliable casual team members to help bring great customer experiences to life, 1 to 3 days a week.

If you’re enthusiastic, love connecting with people, and aren’t afraid to roll up your sleeves, we’d love to hear from you!

Send through your availability and a quick intro to work@sometimesalways.com.au. Let’s make some good feelings together.

As the champion of our online customer experience, you’ll bring a friendly and vibrant approach to managing customer inquiries across all our brands.

You’ll guide customers through their journey—from answering pre-purchase questions to ensuring smooth order fulfilment and thoughtful post-delivery follow-ups.

Collaborating closely with our warehouse team, you'll help guarantee that orders are packed and shipped with care, and you'll jump in during busy times as needed. By working alongside creative and marketing teams, you'll enhance customer interactions through email, packaging, and communications that foster loyalty.

Plus, you’ll identify areas for improvement in our processes to elevate the overall customer experience while also supporting the daily operations of our office.

Send us a quick video telling us why you're the perfect fit, along with your resume and two referees, to work@sometimesalways.com.au. Learn more via the link in bio!

This is a hands-on role supporting the day-to-day execution of our digital marketing activity and the continued growth of our family of brands. You’ll take ownership of campaign delivery across paid media, email, social and on-site marketing, helping turn strategy into well-executed, high-performing campaigns.

This role suits someone who enjoys moving fast, sweating the details, and working across multiple digital channels in a growing business.

What you’ll do
We’re looking for a dynamic digital marketing specialist to drive our end-to-end campaigns across paid media, email, social, and on-site channels. You’ll manage and optimise Meta campaigns with a focus on audience targeting and creative execution while using Ads Manager to provide insights for improvement.

Your role includes overseeing social media activities, scheduling content, tracking engagement, and collaborating with our creative team to produce compelling social content.

You’ll also handle email marketing, support promotions and on-site merchandising in Shopify, and build customer segments for personalised marketing.

If you’re passionate about enhancing the online customer experience and driving results through data analysis and collaboration.

About you
If you are passionate about improving the online customer experience and achieving results through data analysis and collaboration, this role is for you.

• 3+ years’ experience in digital marketing or eCommerce
• Hands-on experience with Meta Ads Manager and paid social execution
• Experience working with Shopify (or similar eCommerce platforms)
• Exposure to email marketing platforms such as Klaviyo, plus CRM and/or loyalty tools
• Background in e-commerce, digital marketing or online retail is highly regarded
• Curious and interested in the latest trends and technology
• Strong communication skills and the ability to collaborate across teams
• Comfortable working in a fast-moving, campaign-led environment.

Why this role
You’ll join a family-owned business with a strong creative identity, a close-knit team and the freedom to genuinely shape how customers experience our brands. You’ll have real influence across customer experience, fulfilment and brand touchpoints—and the satisfaction of seeing your work land in customers’ hands every day.

We offer a fun, supportive team culture, generous staff discounts, and the opportunity to make a meaningful impact as we continue to grow.

You’ll work across a broad mix of digital channels and play a key role in shaping how our online marketing operates day to day, with real ownership and the opportunity to grow your skillset across paid media, social, lifecycle marketing and eCommerce.

To apply
Send a short video telling us why you’re a great fit, along with your resume and two referees, to work@sometimesalways.com.au